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Title:	The relationship between customer loyalty and customer satisfaction
Source:	International Journal of Contemporary Hospitality Management [0959-6119] Bowen, John Year:2001 Volume:13 Issue:5 Pages(s):213 -217

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description	1.	Gronholdt, L. "The relationship between customer satisfaction and loyalty: cross-industry differences." Total Quality Management 11.4-6 (2000): 509-514.
description	2.	Hallowell, R. "The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study." International journal of service industry management 7.4 (1996): 27-42.
description	3.	Kandampully, J. "Customer loyalty in the hotel industry: the role of customer satisfaction and image." International Journal of Contemporary Hospitality Management 12.6 (2000): 346-351.
description	4.	Yi, Y. "What Influences the Relationship Between Customer Satisfaction and Repurchase Intention? Investigating the Effects of Adjusted Expectations and Customer Loyalty." Psychology & marketing 21.5 (2004): 351-373.
description	5.	McMullan, R. "A multiple‐item scale for measuring customer loyalty development." The Journal of Services Marketing 19.7 (2005): 470-481.
description	6.	Dick, Kunal S. "Customer Loyalty: Toward an Integrated Conceptual Framework." Journal of the Academy of Marketing Science 22.2 (1994): 99-113.
description	7.	Yang, Z.. "Customer perceived value, satisfaction, and loyalty: The role of switching costs." Psychology & marketing 21.10 (2004): 799-822.
description	8.	L, H. "Putting the service-profit chain to work." Harvard business review 72.2 (1994): 164-170.
description	9.	Lam, Shun Y. "Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context." Journal of the Academy of Marketing Science 32.3 (2004): 293-311.
description	10.	Martensen, A. "The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark." Total Quality Management 11.4/5/6 (2000): 544-6.

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