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Title:	The relationship between customer satisfaction and loyalty: cross-industry differences
Source:	Total quality management [0954-4127] Gronholdt, L Year:2000 Volume:11 Issue:4-6 Pages(s):509 -514

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description	1.	Bowen, John T T. "The relationship between customer loyalty and customer satisfaction." International journal of contemporary hospitality management 13.5 (2001): 213-217.
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description	4.	Martensen, A. "The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark." Total Quality Management 11.4/5/6 (2000): 544-6.
description	5.	Hallowell, R. "The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study." International journal of service industry management 7.4 (1996): 27-42.
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description	7.	Kandampully, J. "Customer loyalty in the hotel industry: the role of customer satisfaction and image." International Journal of Contemporary Hospitality Management 12.6 (2000): 346-351.
description	8.	Dick, Kunal S. "Customer Loyalty: Toward an Integrated Conceptual Framework." Journal of the Academy of Marketing Science 22.2 (1994): 99-113.
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description	10.	Yi, Y. "What Influences the Relationship Between Customer Satisfaction and Repurchase Intention? Investigating the Effects of Adjusted Expectations and Customer Loyalty." Psychology & marketing 21.5 (2004): 351-373.

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