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Title: Antecedents of customer loyalty: An empirical synthesis and reexamination.
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Journal of Retailing and Consumer Services [0969-6989] Pan, Yue Year:2012 Volume:19 Issue:1 Pages(s):150 -158

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1. Dick, Kunal S. "Customer Loyalty: Toward an Integrated Conceptual Framework." Journal of the Academy of Marketing Science 22.2 (1994): 99-113. Link to SFX for this item
2. Ponnavolu, Srini S. "Customer loyalty in e-commerce: An exploration of its antecedents and consequences." Journal of retailing 78.1 (2002): 5-50. Link to SFX for this item
3. McKnight, Charles H. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology." Information systems research 13.3 (2002): 334-359. Link to SFX for this item
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6. Hallowell, R. "The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study." International journal of service industry management 7.4 (1996): 27-42. Link to SFX for this item
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9. Gounaris, S. "Antecedents and consequences of brand loyalty: An empirical study." The Journal of Brand Management 11.4 (2004): 283-306. Link to SFX for this item
10. Oliver, RL L. "Whence Consumer Loyalty?" The Journal of marketing 63.4 (1999): 33-44. Link to SFX for this item
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