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Title: Customer loyalty in the hotel industry: the role of customer satisfaction and image
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International Journal of Contemporary Hospitality Management [0959-6119] Kandampully, Jay Year:2000 Volume:12 Issue:6 Pages(s):346 -351

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1. Suhartanto, D. "The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry." Journal of hospitality & leisure marketing 10.1-2 (2003): 3-25. Link to SFX for this item
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