SFX logo

SFX by Ex Libris Inc.

Contains information about title and source of a journal
Title: HİZMET SEKTÖRÜNDE TÜKETİCİ GÜVENİ VE MÜŞTERİ BAĞLILIĞI: BANKACILIK SEKTÖRÜNE YÖNELİK BİR ARAŞTIRMA.
Source:

Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü dergisi [1301-5265] Year:2012 Volume:15 Issue:27 Pages(s):189

List of services to meet your request

Contains list of services for current record

Basic services

service type icon, opens target in new window
Access Online
Freely available e-journals
service type icon, opens target in new window
Reserves
Put This Item On Reserve For A Course
  Note:Place this item on reserve for a course I am teaching (faculty only)
Users interested in this article also expressed an interest in the following:
1. Rai, Alok K. "The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context." Journal of Competitiveness 5.2 (2013): 139-163. Link to SFX for this item
2. Pan, Y. "Antecedents of customer loyalty: An empirical synthesis and reexamination." Journal of retailing and consumer services 19.1 (2012): 150-158. Link to SFX for this item
3. Stauss, Bernd, B. "Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines." International journal of service industry management 17.3/4 (2006): 301-302. Link to SFX for this item
4. Anderson, Eugene W. "Strengthening the Satisfaction-Profit Chain." Journal of service research 3.2 (2000): 107-120. Link to SFX for this item
5. Bowen, John T T. "The relationship between customer loyalty and customer satisfaction." International journal of contemporary hospitality management 13.5 (2001): 213-217. Link to SFX for this item
6. Brown, Karen A. "Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment." Human relations 46.6 (1993): 725-757. Link to SFX for this item
7. Gronholdt, L. "The relationship between customer satisfaction and loyalty: cross-industry differences." Total Quality Management 11.4-6 (2000): 509-514. Link to SFX for this item
8. Hallowell, R. "The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study." International journal of service industry management 7.4 (1996): 27-42. Link to SFX for this item
9. Kandampully, J. "Customer loyalty in the hotel industry: the role of customer satisfaction and image." International Journal of Contemporary Hospitality Management 12.6 (2000): 346-351. Link to SFX for this item
10. McMullan, R. "A multiple‐item scale for measuring customer loyalty development." The Journal of Services Marketing 19.7 (2005): 470-481. Link to SFX for this item
View More...
View Less...
Select All Clear All
More Options
click for more options
bar corner

More options

service type icon, opens target in new window
Download Citation into Refworks
Import Citation Into Refworks
service type icon, opens target in new window
Find related information in
Google Scholar
 
 
 


© 2024 SFX by Ex Libris Inc. | Cookie Policy
CrossRef Enabled
The New School
66 West 12th Street
New York, NY 10011
Libraries, Collections, & Academic Services
University Resources
Colleges

Copyright © 2022 The New School